Remote Account Manager, SaaS Growth & Success

Rivia Health, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited paid vacation

Medical, Dental, Vision benefits

Parental Leave

401k

Remote work environment

Flexible hours

Job summary

Rivia Health, Inc. is seeking an Account Manager to nurture client relationships and identify opportunities to expand value and ROI for healthcare providers using our fintech-healthcare SaaS platform.

You will partner with sales, manage implementations, deliver monthly performance reports, and drive renewals and expansions while ensuring outstanding customer service in a fully remote environment. Success requires excellent communication, a consultative mindset, and the ability to coordinate

Qualifications

• 3+ years of experience in account management, sales, or other closely related fields with client exposure.
• Experience in the healthcare revenue cycle management strongly preferred but not required.
• Exceptional communication, sales, account management, project management, and problem-solving skills.
• High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines.
• Open to ambiguity and an ever-changing environment.
• Curiosity. Obsession with understanding customer needs and workflows to identify areas for improvement.

Responsibilities

• Establish and maintain a trusted relationship with client contacts.
• Act as the voice of the customer in internal conversations.
• Partner with the sales team to ensure customers are set up for success before they even sign a contract.
• Work as the project manager to ensure smooth new customer implementations.
• Complete monthly review calls with your assigned customers.
• Provide monthly performance reports to your customers.
• Partner with the sales team to identify expansion opportunities within the customer base.
• Identify product offerings that may benefit the customer and share the benefit of adopting those additional services.
• Close expansion revenue contracts with existing customers.
• Lead your customers through the renewal process and identify opportunities to deepen our partnership with the customer.
• Take point on other special projects as needed to foster better relationships with our clients.
• Acquire testimonials, reviews, case studies, references, and referrals from your customer base.
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities with customers.
• Collaborate with product management, client stakeholders and other internal resources to determine the client’s key success metrics and gather reporting data against these on an ongoing basis.

Skills

Communication

Sales

Account management

Project management

Problem-solving

Tools

Hubspot

Microsoft Office

Job description

Rivia Health, Inc. is seeking an Account Manager to nurture client relationships and identify opportunities to expand value and ROI for healthcare providers using our fintech-healthcare SaaS platform.

You will partner with sales, manage implementations, deliver monthly performance reports, and drive renewals and expansions while ensuring outstanding customer service in a fully remote environment. Success requires excellent communication, a consultative mindset, and the ability to coordinate