RYOBI Experience Field Specialist – Mower Support Pro

Techtronic Industries - TTI; New York (NY); Remote; USD 55,000 - 75,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to support the riding mower program in the field.

You will diagnose and repair riding mowers, train service centers, recruit new centers, and work with the engineering team to resolve issues while keeping the work vehicle and tools organized.

Extensive travel within territory with some overnight stays is required.

Qualifications

• Must be mechanically inclined with rider repair training provided.
• Strong problem solving and critical thinking skills.
• Excellent written and oral communication skills.
• Experience presenting or training is preferred.
• Empathy and ability to relate to customers.

Responsibilities

• Responsible for a large territory for riding mower customer support.
• Diagnosing and repairing TTI riding mowers in the field.
• Recruiting and training new service centers for riding mower repair programs.
• Training existing service centers within territory on current and new riding mowers.
• Being a subject matter expert on riding mower programs.
• Visiting customer residences to diagnose and repair mowers.
• Visiting service centers when needed for repair assistance.
• Keeping constant communication channels open with all TTI parties.
• Conduct phone support for customer and service centers when needed.
• Providing performance reports when requested.
• Work with engineering and project management on current issues identified.
• Keep an organized and clean company provided work vehicle and tools.
• Other duties as assigned.

Skills

Mechanical aptitude

Problem solving

Communication skills

Training skills

Customer service

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to support the riding mower program in the field.

You will diagnose and repair riding mowers, train service centers, recruit new centers, and work with the engineering team to resolve issues while keeping the work vehicle and tools organized.

Extensive travel within territory with some overnight stays is required.