Field Specialist: Riding Mower Expert & Trainer

Techtronic Industries North America, Inc.; Buffalo (NY); Remote; USD 52,000 - 76,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist – RYOBI Experience Team to support riding mower programs in the field by engaging customers and service centers. You will diagnose and repair in the field, train centers, and work with the Anderson, SC engagement center.

Ideal candidates are mechanically inclined with strong problem solving and communication skills, capable of extensive travel, and comfortable training others.

Qualifications

• Must be mechanically inclined; rider repair training will be provided
• Strong problem solving and critical thinking abilities
• Excellent written and oral communication skills
• Prior presenting and/or training experience preferred
• Ability to satisfy customers with minimal supervision
• Empathy and ability to relate to customers

Responsibilities

• Cover a large territory for riding mower customer support
• Diagnose and repair riding mowers in the field
• Recruit and train new service centers for riding mower repair
• Train existing service centers on current and new riding mowers
• Be a subject matter expert on riding mower programs
• Visit customer residences to diagnose and repair mowers
• Visit service centers for repair assistance
• Maintain open communication with all TTI parties
• Provide phone support for customers and service centers
• Prepare and share performance reports on request
• Collaborate with engineering and project management on issues
• Keep organized and clean company vehicle and tools
• Perform other duties as assigned

Skills

Mechanical aptitude

Communication skills

Problem solving

Training experience

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist – RYOBI Experience Team to support riding mower programs in the field by engaging customers and service centers. You will diagnose and repair in the field, train centers, and work with the Anderson, SC engagement center.

Ideal candidates are mechanically inclined with strong problem solving and communication skills, capable of extensive travel, and comfortable training others.