Ryan White Services Operations Manager

ICES: Data, Discovery, Better Health; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

ICES: Data, Discovery, Better Health seeks a Ryan White Services Manager to oversee daily Ryan White Part B operations, supervise staff, and translate grant requirements into practice. You will coordinate referrals, eligibility, and service workflows while ensuring compliance with program policies.

This role requires experience in HIV care services, strong leadership, and proficiency with data systems. Flexibility to work with the Director of Health Services is essential.

Qualifications

• Bachelor’s degree in human services or a related field.
• At least three years of experience in HIV care services or a related field.
• Knowledge of HIV care and Ryan White service delivery.
• Strong supervision and staff development abilities.
• Proficiency with Microsoft Office and program data systems.

Responsibilities

• Coordinate daily Ryan White Part B operations, including referrals, intake, eligibility, case management workflows, service authorizations, and follow-up.
• Monitor caseloads, staff assignments, and service delivery to support timely, consistent client services; escalate issues requiring Director decision.
• Supervise Ryan White service staff, set daily priorities, provide guidance and technical assistance, and ensure accountability.
• Review staff work for adherence to policies and standards; address concerns and follow up on corrective actions.
• Coordinate onboarding, training, and professional development based on program requirements.
• Review client records, eligibility documentation, and service entries for completeness, accuracy, timeliness, and compliance.
• Oversee data entry in required systems and logs.
• Support program reporting and quality management by monitoring data and resolving discrepancies.
• Assist with monitoring visits, peer reviews, and audits.
• Work with Director of Health Services on program administration and grant implementation.
• Coordinate with case management staff and partners to support continuity of care and referrals.
• Participate in required meetings and trainings.
• Perform other related duties as assigned.

Skills

HIV care knowledge

Staff supervision

Communication skills

Microsoft Office

Data systems

Driver's license

Education

Bachelor's degree in human services

3+ years HIV care experience

Tools

Microsoft Office

Data management systems

Job description

ICES: Data, Discovery, Better Health seeks a Ryan White Services Manager to oversee daily Ryan White Part B operations, supervise staff, and translate grant requirements into practice. You will coordinate referrals, eligibility, and service workflows while ensuring compliance with program policies.

This role requires experience in HIV care services, strong leadership, and proficiency with data systems. Flexibility to work with the Director of Health Services is essential.