Ryan White Non-Medical Case Manager

Priority Health Care Corp; Marrero (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Retirement savings

Life and disability insurance

Professional development

Career advancement opportunities

Job summary

Priority Health Care is seeking a Non-Medical Case Manager to support clients in the Ryan White Program, connecting them with essential services and advocating for access to care. You will screen eligibility, assess barriers, coordinate referrals, and document interactions in the EHR under HIPAA and Ryan White standards.

Ideal candidates have a background in HIV-related services, strong communication skills, and the ability to work independently.

Qualifications

• Bachelor’s degree in any field.
• HS diploma or GED with 3 years HIV-related experience.

Responsibilities

• Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records
• Assess social, economic, housing, food security, and transportation needs
• Develop individualized support plans; identify and address barriers to health and care engagement
• Provide referrals to housing, food, transportation, utility assistance, and community support services
• Follow up on referrals to ensure access to services and achievement of plan outcomes
• Provide crisis intervention and advocacy with community agencies and government programs
• Educate on HIV transmission prevention and disease management basics
• Support problem-solving around social determinants of health and medication adherence
• Document all assessments, plans, and interactions in the EHR per HIPAA and Ryan White standards
• Build relationships with community organizations and service providers; connect clients to resources
• Ability to work independently with minimum supervision

Skills

Community resources

Interpersonal communication

EHR proficiency

Case management

Bilingual (Spanish/Vietnamese)

Education

Bachelor’s degree in any field

HS diploma or GED + 3 years HIV experience

Tools

Microsoft Office

EHR systems

Case management software

Job description

Priority Health Care is seeking a compassionate Non-Medical Case Manager to join our Ryan White Program and connect clients with essential supportive services that enable them to stay healthy and engaged in care. You'll conduct eligibility screenings, assess barriers to care, coordinate referrals to community resources, and provide direct advocacy to remove obstacles to healthcare access. Your skills in problem-solving, resourcefulness, and knowledge of community systems are essential to supporting people living with HIV.

Responsibilities

• Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records
• Conduct comprehensive assessments of social, economic, housing, food security, and transportation needs
• Develop individualized support plans; identify and address barriers to health and care engagement
• Provide referrals to housing, food, transportation, utility assistance, and community support services
• Follow up on referrals to ensure clients access services and achieve support plan outcomes
• Provide crisis intervention and advocacy with community agencies, landlords, social services, and government programs
• Provide information on HIV transmission prevention and disease management basics
• Support clients with problem-solving around social determinants of health and medication adherence barriers
• Document all assessments, support plans, and client interactions in the EHR system per HIPAA and Ryan White standards
• Build relationships with community organizations and service providers; connect clients to appropriate resources
• Ability to work independently with minimum supervision

Minimum Qualifications

Applicants must meet one of the following qualification pathways:

• Education Pathway: A bachelor’s degree in any field;
• Experience Pathway: A high school diploma or GED and three years of experience providing HIV-related services

Additional Preferred Qualifications

• Strong knowledge of community resources, social services programs, benefits enrollment, and housing resources
• Excellent interpersonal and communication skills with diverse, vulnerable populations
• Proficiency with Microsoft Office and ability to learn EHR and case management systems
• Strong organizational skills and ability to manage multiple cases and priorities
• Ability to build trust and provide culturally competent support
• Reliable transportation and flexibility for community outreach and home visits
• Bilingual ability in Spanish or Vietnamese is a plus
• Completion of HIV-specific training and cultural competency training within first year of hire

About Priority Health Care

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of ability to pay.

Benefits

• Comprehensive medical, dental, and vision insurance
• paid time off
• paid holidays
• retirement savings
• life and disability insurance
• professional development
• career advancement opportunities