RYA CSA

Ryan Air, Inc.; Nome (AK); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Ryan Air, Inc. is seeking a Customer Service Agent to resolve customer needs promptly and ensure accurate paperwork and system updates. You will greet customers, assist with freight, and process Takeflite sales tasks daily, while handling flight operations documents and ground service paperwork.

The role requires strong communication, problem-solving, and the ability to work independently or in a team. The position supports Anchorage/Nome stations and involves active physical duties as described.

Qualifications

• High school graduate or equivalent.
• Must have proven customer service skills.
• Must have excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.
• Able to work independently as well as part of a team.
• Must have general office skills.
• Prior applicable experience preferred.

Responsabilités

• Greeting and assisting customers with shipping, receiving or locating freight.
• Processing Takeflite sales tasks and sales documents daily.
• Handling computer database flight operations tasks and flight documents.
• Responsible for ground service contracts customer service and paperwork.
• Maintains office and customer service areas, keeping them clean and neat.
• Other duties as assigned.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Office skills

Formation

High school diploma

Outils

Takeflite

Description du poste

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Must have proven customer service skills.

Must have excellent communication skills.

Ability to take directions and be flexible.

Ability to analyze and solve problems.

Able to work independently as well as part of a team.

Must have general office skills.

High school graduate or equivalent.

Prior applicable experience preferred.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.