RYA CSA

Aloha Air Cargo; Nome (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Aloha Air Cargo is seeking a Customer Service Agent to assist customers with shipping, receiving, and locating freight, over-the-counter or by phone. The role includes processing Takeflite sales tasks and maintaining flight operations data.

To succeed, you should have strong customer service, communication, and problem-solving skills, plus the ability to work independently or in a team within a busy office environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work independently or in a team.
• Ability to analyze and solve problems.
• Must have general office skills.

Responsibilities

• Assist customers with shipping, receiving or locating freight over-the-counter or by telephone.
• Process Takeflite sales tasks and sales documents daily.
• Manage computer database flight operations tasks and flight documents.
• Handle ground service contracts and paperwork.
• Maintain a clean and neat office and customer service areas.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Office skills

Education

High school diploma or equivalent

Tools

Takeflite

Flight operations database

Job description

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Must have proven customer service skills.

Must have excellent communication skills.

Ability to take directions and be flexible.

Ability to analyze and solve problems.

Able to work independently as well as part of a team.

Must have general office skills.

High school graduate or equivalent.

Prior applicable experience preferred.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.