RYA CSA

Ryan Air, Inc.; Emmonak (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

Ryan Air, Inc. is seeking a Customer Service Agent in Alaska to resolve customer needs promptly and accurately.

You will greet customers and assist with shipping, receiving, or locating freight, over-the-counter or by phone, and process Takeflite sales tasks daily. You will perform computer database flight operations tasks, manage ground service contracts and related paperwork, and maintain a clean, professional office and customer area.

Qualifications

• Must have proven customer service skills.
• Excellent communication abilities are required.
• Able to analyze and solve problems.
• Able to work independently or as part of a team.
• General office skills are expected.

Responsibilities

• Greet and assist customers with shipping, receiving, or locating freight.
• Process Takeflite sales tasks and sales documents daily.
• Handle computer database flight operations tasks and flight documents.
• Manage ground service contracts and related paperwork.
• Keep the office and customer areas clean and organized.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Must have proven customer service skills.

Must have excellent communication skills.

Ability to take directions and be flexible.

Ability to analyze and solve problems.

Able to work independently as well as part of a team.

Must have general office skills.

High school graduate or equivalent.

Prior applicable experience preferred.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.