RYA CSA

Aloha Air Cargo; Emmonak (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

Aloha Air Cargo is seeking a Customer Service Agent in Alaska to resolve customer needs promptly and ensure accurate handling of freight, paperwork and computer entries.

You will greet customers, assist with shipping, receiving or locating freight by phone or in person, process Takeflite sales tasks daily, and maintain flight operation records and ground service paperwork. Candidates should have strong communication, problem-solving, and teamwork skills.

Qualifications

• Must have proven customer service skills.
• Excellent communication skills.
• Able to work independently as well as part of a team.
• Must have general office skills.

Responsibilities

• Greet and assist customers with shipping, receiving or locating their freight over-the-counter or on the telephone.
• Process Takeflite sales tasks and sales documents daily.
• Handle computer database flight operations tasks and flight documents.
• Manage ground service contracts and related customer service paperwork.
• Maintain office and customer service areas, ensuring they are clean and neat.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Office skills

Education

High School Diploma or equivalent

Tools

TakeFlite

Job description

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Must have proven customer service skills.

Must have excellent communication skills.

Ability to take directions and be flexible.

Ability to analyze and solve problems.

Able to work independently as well as part of a team.

Must have general office skills.

High school graduate or equivalent.

Prior applicable experience preferred.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.