RV Service Experience Lead – Customer Care & Scheduling

Rv Country, Inc.; Fife, Northern (WA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

PTO

Great company culture

Job summary

RV Country, Inc. in Washington State is seeking an RV Service Advisor to manage work orders, communicate with customers, and support the service team to deliver an outstanding experience from start to finish.

You will thrive in a fast-paced environment, leveraging strong communication and organizational skills to ensure smooth operations. Join a team that values quality service, teamwork, and continuous improvement, with competitive benefits and growth opportunities within a nationwide RV dealer

Qualifications

• Previous service advisor/writer experience required.
• RV service experience.
• High school diploma or GED.

Responsibilities

• Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
• Act as the primary liaison between customers and the service department to ensure clear communication and excellent service.
• Coordinate with technicians and parts staff to schedule and track repairs efficiently.
• Review and verify all documentation to ensure accuracy and compliance with company processes.
• Provide exceptional customer service by keeping customers informed throughout the repair process and addressing questions or concerns promptly.

Skills

Communication

Service process understanding

Analytical thinking

Continuous improvement

Multitasking

Education

High school diploma or GED

Job description

RV Country, Inc. in Washington State is seeking an RV Service Advisor to manage work orders, communicate with customers, and support the service team to deliver an outstanding experience from start to finish.

You will thrive in a fast-paced environment, leveraging strong communication and organizational skills to ensure smooth operations. Join a team that values quality service, teamwork, and continuous improvement, with competitive benefits and growth opportunities within a nationwide RV dealer