RV Service Writer: Customer-Driven Scheduling & Estimates

RCD RV Supercenter; Medina (OH); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Bonus opportunities

Career growth

Referral program

Strong culture

Competitive pay

Job summary

RCD RV Supercenter in Medina, OH is seeking a Service Writer to greet customers, listen to concerns, and accurately document service requests and repair orders. You will coordinate between customers, technicians, and parts staff to schedule work, provide updates, verify warranty coverage, prepare estimates, review invoices, and explain recommended services clearly.

The role emphasizes customer service, on-site teamwork, and organized service records in a fast-paced RV service environment.

Qualifications

• :Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building trust and long-term relationships.
• :Candidates should possess excellent Phone Etiquette and Communication skills to interact effectively with customers, technicians, and team members.
• :Candidates should possess solid Computer Literacy skills, including the ability to learn dealership management and scheduling software.
• :Attention to detail, accurate data entry, and strong organizational skills for handling repair orders, estimates, and documentation.

Responsibilities

• Greet service customers and listen to concerns; document service requests and repair orders accurately.
• Coordinate between customers, technicians, and parts staff to schedule work and provide updates.
• Verify warranty coverage, prepare estimates, review invoices, and explain recommended services clearly to customers.
• Support follow-up communication to promote satisfaction; perform basic administrative duties and maintain organized service records in dealership systems.

Skills

Customer service

Customer satisfaction

Phone etiquette

Communication

Computer literacy

Data entry

Attention to detail

Organizational skills

On-site

Multi-tasking

RV/auto service writing exp

Education

High school diploma or equivalent

Tools

Dealership management software

Scheduling software

Job description

RCD RV Supercenter in Medina, OH is seeking a Service Writer to greet customers, listen to concerns, and accurately document service requests and repair orders. You will coordinate between customers, technicians, and parts staff to schedule work, provide updates, verify warranty coverage, prepare estimates, review invoices, and explain recommended services clearly.

The role emphasizes customer service, on-site teamwork, and organized service records in a fast-paced RV service environment.