Internal Service Advisor

Fun Town RV; Denton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Job summary

Fun Town RV in Denton, Texas is looking for an Internal Service Writer to support the service department by managing repair orders, handling warranty claims and ensuring quality control. The successful candidate will be responsible for maintaining accurate documentation and ensuring that service operations run smoothly.

Candidates should have a high school diploma and 1–2 years of relevant experience, preferably in the RV or automotive industry. Comprehensive benefits include health, dental, vision, and retirement plans.

Qualifications

• 1–2 years of experience in service writing or administrative roles.
• Familiarity with RV systems and warranty guidelines is a plus.
• Ability to work collaboratively with multiple departments.

Responsibilities

• Create and manage repair orders for dealership-owned inventory.
• Process warranty claims with manufacturers.
• Review completed repairs to ensure quality standards.

Skills

Organizational skills

Communication skills

Attention to detail

Proficiency in service management software

Education

High school diploma or equivalent

Job description

Overview

The Internal Service Writer plays a critical role in supporting the service department by coordinating and managing repair orders for dealership-owned inventory, warranty claims, and pre-delivery inspections. This role ensures that internal service operations run efficiently, documentation is accurate, and work is completed in a timely manner. The Internal Service Writer works closely with technicians, service managers, and other departments to maintain high standards of quality and efficiency.

Key Responsibilities

• Create and manage repair orders for dealership-owned inventory, including new RVs, trade-ins, and warranty work.
• Accurately document all required repairs, parts, and labor for internal service jobs.
• Ensure all repair orders are closed promptly and meet dealership and manufacturer requirements.

Coordination and Scheduling

• Work with service technicians and managers to prioritize and schedule internal service work.
• Coordinate pre-delivery inspections (PDIs) to ensure units are ready for sale or delivery on time.
• Communicate with sales and inventory teams regarding the status of units undergoing service.

Warranty and Compliance

• Process warranty claims with manufacturers, ensuring all required documentation is submitted accurately and on time.
• Stay up-to-date with manufacturer guidelines and policies to ensure compliance.
• Monitor and track warranty payments and address any discrepancies.

Documentation and Reporting

• Maintain accurate records of all internal service activities, including repair orders, warranty claims, and parts usage.
• Generate reports on internal service performance, including turnaround times and costs.
• Assist in maintaining inventory records for parts used in internal repairs.

Quality Control

• Review completed repairs to ensure they meet dealership and manufacturer standards.
• Address any issues or discrepancies identified during quality control checks.

Collaboration and Communication

• Act as a liaison between the service department, sales team, and inventory management.
• Provide regular updates to relevant departments on the status of internal service work.

Qualifications

• Education: High school diploma or equivalent (required); additional training in automotive or RV service writing (preferred).
• Experience: 1–2 years of experience in a service writing or administrative role, preferably in the RV or automotive industry.
• Familiarity with RV systems, repair processes, and warranty guidelines is a plus.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in service management software and basic computer applications.
• Attention to detail and accuracy in documentation.
• Ability to work collaboratively with multiple departments.

Compensation and Benefits

• Competitive hourly wage or salary, with potential for performance-based bonuses.
• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.

Equal Opportunity Employer

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.