RV Service Dispatch Lead: Optimize Shop Throughput

Bishs-R; Idaho; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Life insurance

Gym reimbursement

RV borrowing program

Job summary

Bish’s RV is seeking a Dispatch Coordinator to own day-to-day dispatching, scheduling, and workflow coordination for the service department. The role focuses on assigning repair orders, managing technician capacity, reducing downtime, and ensuring jobs move through the shop efficiently and accurately.

Collaborate with the Service Manager to balance priorities, monitor progress, and maintain clear communication. This position emphasizes customer-focused execution and shop throughput.

Qualifications

• Demonstrated experience in dispatching, scheduling, or service workflow coordination
• Experience working with technicians in a service or repair environment
• Familiarity with efficiency metrics such as cycle time and productivity
• Proficient with dispatching, scheduling, or service management software
• Ability to work Saturdays as needed
• RV or automotive service experience is a plus

Responsibilities

• Dispatch & Workflow Management: Assign repair orders to technicians based on skill, availability, and priority
• Maintain a clear priority system across customer pay, warranty, internal, and urgent work
• Monitor progress and rebalance workloads to address delays or changes
• Ensure clear communication to technicians and service advisors
• Review repair orders for clarity and readiness prior to dispatch
• Partner with the Service Manager to align daily priorities and staffing
• Support technicians by staging and sequencing work and reducing downtime
• Track productivity, efficiency, and RECT daily; report results to leadership
• Communicate timelines and updates to customers and service team

Job description

Bish’s RV is seeking a Dispatch Coordinator to own day-to-day dispatching, scheduling, and workflow coordination for the service department. The role focuses on assigning repair orders, managing technician capacity, reducing downtime, and ensuring jobs move through the shop efficiently and accurately.

Collaborate with the Service Manager to balance priorities, monitor progress, and maintain clear communication. This position emphasizes customer-focused execution and shop throughput.