Dispatch Specialist

Bishs-Rv; Roca (NE); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401K matching

Company-paid life insurance

Gym membership reimbursement

RV borrowing program

Job summary

Bish’s RV is seeking a Dispatcher Coordinator to optimize technician scheduling, assign ROs, and ensure timely service delivery. You will coordinate with technicians, service advisors, and the sales department to maintain efficient operations and exceptional customer service.

Primary duties include monitoring progress, adjusting assignments as needed, and tracking performance metrics to improve shop throughput and customer satisfaction.

Qualifications

• Experience in scheduling, workflow coordination, or a similar role requiring strong organizational skills.
• Excellent communication and interpersonal skills to coordinate with diverse teams and customers.
• Ability to analyze data and make informed decisions to optimize operations.

Responsibilities

• Coordinate technician workflows and assign repair orders based on skill, availability, and priority.
• Monitor job progress and ensure adherence to schedules and timelines.
• Communicate expectations to technicians and address concerns.
• Manage shop capacity and minimize downtime through proactive scheduling.
• Collaborate with service advisors and managers to resolve bottlenecks.
• Track performance metrics and use data to improve shop performance.
• Provide feedback to service advisors for RO clarification.
• Maintain clear records of dispatch activities and results.

Skills

Scheduling coordination

Communication

Problem solving

Data analysis

Proficiency with scheduling/dispatch

Tools

Dispatching software

Scheduling software

Job description

Bish's RV Lincoln
1040 Saltillo Rd
Roca, NE 68430, USA

Description

The Dispatcher Coordinator ensures efficient and effective scheduling and assignment of repair orders (ROs) to technicians, maximizing shop productivity and minimizing downtime. They coordinate workflows,monitorjob progress, andmaintainclear communication between technicians, service advisors, the sales department, and customers, ensuring exceptional customer service and operational efficiency.

Key Objectives:

• Optimizetechnician productivity and shop efficiency
• Ensureaccurateand prioritized dispatching
• Deliver exceptional communication and customer service
• Track and improve key performance metrics
• Foster a collaborative and positive work environment

Responsibilities:

• Technician Workflow Coordination
• Assign repair orders (ROs) to technicians based on skill level, availability, and job priority.
• Monitor job progress and ensure adherence to schedules and promised timelines.
• Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities.
• Communicate clearly with technicians to set expectations and address concerns.
• Shop Capacity and Efficiency Management
• Ensure the shopoperatesat maximum capacity by efficiently scheduling jobs.
• Minimize technician downtime through proactive staging and prioritization of work.
• Collaborate with the service manager toidentifyand resolve bottlenecks in workflows.
• Utilize dispatching tools and software tomaintainaccuraterecords and performance metrics.
• Repair Order Accuracy and Priority Management
• Review repair orders to confirm clarity and accuracy before assignment.
• Implement andmaintaina priority system for job assignments, balancing urgent repairs with routine tasks.
• Provide feedback to service advisors when ROs need clarification oradditionalinformation.
• Customer Service and Communication
• Maintain communication with service advisors regarding job progress and expected completion times.
• Escalate any delays or issuesimpactingcustomer satisfaction to the service manager.
• Contribute to achievinghigh levelsof customer satisfaction by ensuringtimelyandaccurateservice delivery.
• Performance Tracking and Reporting
• Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time).
• Report daily performance results to the service manager, highlighting successes and areas for improvement.
• Use data toidentifypatterns and recommend workflow adjustments to improve overall shop performance.
• Team Collaboration and Development
• Foster strong working relationships with technicians, service advisors, and managers.
• Provide input on technician performance to support training, recognition, and development initiatives.
• Promote a positive and collaborative team environment.

Whatyou’llbring:

• Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential.
• Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments.
• Excellent communication and interpersonal skills to coordinate with diverse teams and customers.
• Proficiencywith scheduling software, dispatch tools, or similar platforms.
• Ability to analyze data and make informed decisions tooptimizeoperations.
• Familiarity with repair processes or technical workflows is beneficial but notrequired.
• Proven ability to work collaboratively and foster a positive, productive team environment.
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions

Expected Results:

• Technician Productivity and Efficiency: Ensure technicians meet or exceed productivity and efficiency goals.
• Shop Throughput: Maximize shop throughput by reducing downtime andoptimizingscheduling.
• Repair Event Cycle Time (RECT): Consistently reduce RECT to improve customer satisfaction.
• Job Priority Management:Maintainan effective priority system that aligns with service department goals.
• Repair Order Accuracy: Ensure ROs are clear andaccuratebefore assignment.
• Communication:Facilitateseamless communication among technicians, service advisors, and customers.
• Customer Satisfaction: Support the achievement of high Net Promoter Scores (NPS) through efficient service delivery.
• Workforce Optimization: Balance technician workloads effectively to avoid overburdening or underutilization.

Resources:

• Dispatching and scheduling software
• Performance data and reporting tools
• Clear SOPs and repair order processes
• Strong communicationchannels
• Training and development materials

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.