RV Service Dispatch Lead - Maximize Shop Efficiency

Bishs-Rv; Roca (NE); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401K matching

Company-paid life insurance

Gym membership reimbursement

RV borrowing program

Job summary

Bish’s RV is seeking a Dispatcher Coordinator to optimize technician scheduling, assign ROs, and ensure timely service delivery. You will coordinate with technicians, service advisors, and the sales department to maintain efficient operations and exceptional customer service.

Primary duties include monitoring progress, adjusting assignments as needed, and tracking performance metrics to improve shop throughput and customer satisfaction.

Qualifications

• Experience in scheduling, workflow coordination, or a similar role requiring strong organizational skills.
• Excellent communication and interpersonal skills to coordinate with diverse teams and customers.
• Ability to analyze data and make informed decisions to optimize operations.

Responsibilities

• Coordinate technician workflows and assign repair orders based on skill, availability, and priority.
• Monitor job progress and ensure adherence to schedules and timelines.
• Communicate expectations to technicians and address concerns.
• Manage shop capacity and minimize downtime through proactive scheduling.
• Collaborate with service advisors and managers to resolve bottlenecks.
• Track performance metrics and use data to improve shop performance.
• Provide feedback to service advisors for RO clarification.
• Maintain clear records of dispatch activities and results.

Skills

Scheduling coordination

Communication

Problem solving

Data analysis

Proficiency with scheduling/dispatch

Tools

Dispatching software

Scheduling software

Job description

Bish’s RV is seeking a Dispatcher Coordinator to optimize technician scheduling, assign ROs, and ensure timely service delivery. You will coordinate with technicians, service advisors, and the sales department to maintain efficient operations and exceptional customer service.

Primary duties include monitoring progress, adjusting assignments as needed, and tracking performance metrics to improve shop throughput and customer satisfaction.