RV Service Coordinator - Customer-Focused Ops & Prep

Ultipro; Traverse City (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401K with match

Life insurance

Gym membership

Job summary

Bish’s RV is seeking an Internal Service Advisor to bridge sales and service for our RV team in Traverse City. You will ensure sold units are prepped accurately and efficiently, coordinating with dispatch, technicians and the sales team to keep deliveries on time.

This role emphasizes exceptional customer service, strong communication, and the ability to navigate multiple service management systems while maintaining professional appearance and adherence to company values.

Qualifications

• Exceptional customer service and communication skills.
• Ability to use a variety of computer-based systems.
• Excellent verbal and written communication skills.
• Flexibility with work schedules, including Saturdays.
• Problem-solver who takes initiative.
• Ability to pass a background and drug test.
• Neat, professional appearance.
• Align with company vision, mission and core values.

Responsibilities

• Review and assess internal service work orders for accuracy and completeness.
• Coordinate workflow and timelines with dispatch, technicians and sales.
• Ensure units are prepped and ready for delivery according to dealership standards.
• Track status of internal jobs and ensure on-time completion.
• Assist with documentation, parts coordination and warranty processes.
• Support inventory tracking and maintain accurate service records.
• Communicate effectively across departments to align priorities and avoid delays.

Skills

Customer service

Communication

Computer systems

Verbal communication

Written communication

Flexible schedule

Background check

Appearance

Company values alignment

Team coordination

Tools

CRM systems

Scheduling tools

Job description

Bish’s RV is seeking an Internal Service Advisor to bridge sales and service for our RV team in Traverse City. You will ensure sold units are prepped accurately and efficiently, coordinating with dispatch, technicians and the sales team to keep deliveries on time.

This role emphasizes exceptional customer service, strong communication, and the ability to navigate multiple service management systems while maintaining professional appearance and adherence to company values.