RV Service Advisor | Sales-Driven Customer Care

Blue Compass RV South Raleigh; Benson (NC); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

FSA

Life Insurance

PTO

Paid Holidays

401K

Pet Insurance

5-day work week

EAP

Identity Theft Protection

Referral Program

Training & Development

Career Growth

Job summary

Blue Compass RV South Raleigh is hiring a Service Advisor at our Benson, NC location. The role blends sales with high-quality service to deliver outstanding customer experiences.

You will guide customers through service needs, provide accurate repair estimates, and coordinate with technicians to ensure timely, accurate work orders. A valid driver's license is required, and RV experience is a plus.

Qualifications

• 1+ year in service advisor, automotive, or related experience preferred.
• RV or camping lifestyle experience is a plus.
• Strong customer service and problem-solving skills.
• Valid driver’s license required.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.

Skills

Sales mentality

Communication

Customer service

Multitasking

Attention to detail

Computer skills

Team oriented

Job description

Blue Compass RV South Raleigh is hiring a Service Advisor at our Benson, NC location. The role blends sales with high-quality service to deliver outstanding customer experiences.

You will guide customers through service needs, provide accurate repair estimates, and coordinate with technicians to ensure timely, accurate work orders. A valid driver's license is required, and RV experience is a plus.