RV Service Advisor & Guest Experience Lead

Pleasureland RV; Brainerd (MN); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts

Training and growth opportunities

Job summary

PleasureLand RV in Brainerd, MN is seeking a Service Advisor / Service Writer to manage guest service experiences from start to finish. You will be the main contact between guests, technicians, parts, warranty, and management, ensuring repairs are documented, updates communicated, and a professional service experience.

This full-time role does not require RV expertise; the ideal candidate is organized, customer-focused, and eager to learn our service process.

Qualifications

• Greet guests professionally and provide a positive service experience.
• Listen to customer concerns and accurately document repair needs.
• Create, review, and maintain complete repair orders.
• Schedule service work based on shop capacity, customer needs, parts availability, and priorities.
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations.
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward.

Responsibilities

• Greet guests professionally and provide a positive service experience.
• Listen to customer concerns and accurately document repair needs.
• Create, review, and maintain complete repair orders.
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities.
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations.
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward
• Ensure proper documentation, coding, approvals, and notes before repair orders are closed
• Notify customers when work is complete and coordinate timely pickup
• Collect payment at the time of pickup unless prior arrangements have been approved
• Maintain accurate Work in Progress information and support department deadlines

Skills

Customer service

Communication

Organization

multitasking

Job description

PleasureLand RV in Brainerd, MN is seeking a Service Advisor / Service Writer to manage guest service experiences from start to finish. You will be the main contact between guests, technicians, parts, warranty, and management, ensuring repairs are documented, updates communicated, and a professional service experience.

This full-time role does not require RV expertise; the ideal candidate is organized, customer-focused, and eager to learn our service process.