RV Service Advisor - Customer-First & Tech-Savvy

Hilltop Camper; Minnesota; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health Savings Account

Dental insurance

Employee discount

Employee assistance program

Referral program

Vision insurance

Job summary

Hilltop Camper & RV in Minnesota is seeking a Service Advisor to engage with customers about their service and repair needs so they can get their camper back on the road for family fun. In this role you’ll document requests, schedule appointments, and coordinate with technicians to ensure timely completion.

You should have prior experience as a service advisor/writer, excel at clear communication, and thrive in a dynamic environment with interruptions.

Qualifications

• Experience as a Service Advisor/Writer.
• Able to document and articulate customer needs to technicians.
• Prioritize customer satisfaction in a fast-paced environment.

Responsibilities

• Document service/repair needs with customers.
• Schedule service appointments.
• Dispatch work to service technicians.
• Ensure all service repairs are completed prior to customer pick-up.
• Follow up with customers to confirm service needs have been resolved.

Skills

Customer service

Communication

Problem solving

Job description

Hilltop Camper & RV in Minnesota is seeking a Service Advisor to engage with customers about their service and repair needs so they can get their camper back on the road for family fun. In this role you’ll document requests, schedule appointments, and coordinate with technicians to ensure timely completion.

You should have prior experience as a service advisor/writer, excel at clear communication, and thrive in a dynamic environment with interruptions.