RV Service Advisor: Elevate Customer Experience & Revenue

Blue Compass RV; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

FSA

Life Insurance

Paid Time Off

Paid Holidays

401K

Pet Insurance

5-day work week

EAP

Identity Theft Protection

Referral Program

Training & Development

Career Advancement

Job summary

Blue Compass RV is seeking a Service Advisor to join our team. The role combines sales and service coordination to guide customers through their RV service needs while delivering exceptional experience.

You will act as the main liaison between customers and technicians, ensuring clear communication and efficient workflow. We offer a salary + commission-based structure with strong earning potential in a performance-driven environment.

Qualifications

• Strong sales-oriented approach with ability to identify and close additional services.
• Excellent written and verbal communication skills.
• Proven ability to navigate customer concerns and service recovery with professionalism.

Responsibilities

• Serve as the primary contact for customers from service check-in to completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address concerns with professionalism and empathy, offering solutions.

Skills

Sales mindset

Communication

Customer service

Problem solving

Multitasking

CRM systems

Tools

CRM systems

Job description

Blue Compass RV is seeking a Service Advisor to join our team. The role combines sales and service coordination to guide customers through their RV service needs while delivering exceptional experience.

You will act as the main liaison between customers and technicians, ensuring clear communication and efficient workflow. We offer a salary + commission-based structure with strong earning potential in a performance-driven environment.