RV Service Advisor — Customer Experience & Growth

Johnson RV; Fife (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Johnson RV is seeking a Service Advisor with dealership experience to join our outdoor enthusiasts team. The role centers on exceptional customer communication, accurate service estimates, and coordinating with technicians to ensure smooth workflow in a fast-paced dealership setting.

The advisor will greet customers, relay needs to technicians, and handle follow-ups, claims, and pickup notifications while maintaining high CSI scores and profitability.

Qualifications

• High school diploma or equivalent.
• Prior service advisor experience is a plus.
• Warranty claims submission experience is a plus.
• Dispatching or customer service experience is a plus.
• Proven ability to achieve profitability and growth.
• Strong communication and interpersonal skills.
• Self-motivated with attention to detail and team orientation.

Responsibilities

• Greet customers in the service department promptly and courteously.
• Listen to customers and clearly articulate needs to technicians.
• Provide accurate estimates of repairs and maintenance costs.
• Follow up on repair status to inform customers.
• Work with manufacturers and file claims in a timely manner.
• Notify customers when RV/trailer is ready for pickup.
• Explain repairs and costs to customers.
• Handle customer concerns and maintain CSI scores.
• Keep Service Manager informed of problems.
• Balance workload and priorities as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Education

High school diploma

Job description

Johnson RV is seeking a Service Advisor with dealership experience to join our outdoor enthusiasts team. The role centers on exceptional customer communication, accurate service estimates, and coordinating with technicians to ensure smooth workflow in a fast-paced dealership setting.

The advisor will greet customers, relay needs to technicians, and handle follow-ups, claims, and pickup notifications while maintaining high CSI scores and profitability.