RV Service Experience Advisor

General RV Center; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401k with company match

Job summary

General RV Center is seeking a Service Advisor to be the frontline in our service department. You will schedule appointments, determine repair or maintenance needs, and communicate clearly with customers about repairs and costs.

Ideal candidates have prior customer service experience and are highly organized, detail-oriented, and able to multitask. RV industry experience is a plus, and MS Office skills are required.

Qualifications

• Previous customer service experience is required.
• Experience with RV or Automotive Service Writing is a plus.
• Must be extremely detail oriented and organized.

Responsibilities

• Provide customers with excellent service throughout their service experience.
• Schedule service appointments with customers in a timely and efficient manner.
• Communicate with customers to determine RV repair or maintenance needs.
• Submit repair orders with detailed descriptions of repairs and maintenance.
• Recommend additional products and services to enhance RV use.
• Explain technical issues to customers clearly and how repairs can be done.
• Perform other duties as assigned by management.

Skills

Customer service

Scheduling

MS Office

Communication

Detail oriented

Multitasking

Tools

MS Office Suite

Job description

General RV Center is seeking a Service Advisor to be the frontline in our service department. You will schedule appointments, determine repair or maintenance needs, and communicate clearly with customers about repairs and costs.

Ideal candidates have prior customer service experience and are highly organized, detail-oriented, and able to multitask. RV industry experience is a plus, and MS Office skills are required.