RV Service Advisor: Customer Care & Upsell Pro

Camping World; Green Bay (WI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training opportunities

Job summary

Camping World is seeking a Service Advisor in Green Bay to join our growing team. You will initiate and process repair requests, provide administrative support to the Service Department, and keep customers informed about work progress.

You will determine product needs, suggest add-ons to boost average transactions, and provide price estimates before scheduling appointments. A focus on organization and follow-up is required.

Qualifications

• Minimum of one year of service experience preferred.
• Previous RV product or camping lifestyle experience.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• The ability to follow department procedures and policies.
• Valid driver's license preferred.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Initiate and process requests for repair services and provide administrative support to the Service Department.
• Keep customers apprised of work progress.
• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.

Skills

Service experience

RV knowledge

Internet search

Organization & follow up

Driver's license

Tools

Computer skills

Job description

Camping World is seeking a Service Advisor in Green Bay to join our growing team. You will initiate and process repair requests, provide administrative support to the Service Department, and keep customers informed about work progress.

You will determine product needs, suggest add-ons to boost average transactions, and provide price estimates before scheduling appointments. A focus on organization and follow-up is required.