RV Service Advisor | Commission-Based & Customer Care

Camping World Holdings, Inc.; Grain Valley (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

On-the-job Training

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed of work progress.

The role involves assessing customer needs, suggesting add-on services, providing price estimates, and ensuring clear communication throughout the repair process.

Qualifications

• A minimum of one year of service experience is preferred.
• Previous RV product or camping lifestyle.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• The ability to follow department procedures and policies.
• Valid driver’s license preferred.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Skills

Customer service

RV knowledge

Computer skills

Organizational skills

Follow procedures

Tools

Internet research

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed of work progress.

The role involves assessing customer needs, suggesting add-on services, providing price estimates, and ensuring clear communication throughout the repair process.