Runway Concierge: Guest Experience & Ground Ops

Signature Aviation; West Palm Beach (FL); On-site; USD 23,000 - 36,000; Full time

Job summary

Signature Aviation in West Palm Beach seeks an Airside Experience Specialist to deliver a premier guest experience at our private aviation terminal. You will blend hospitality with hands-on operational support, guiding guests and aircraft from wheels down to wheels up.

The role requires flexibility for nights, weekends, and holidays, working outdoors around active aircraft while maintaining safety, efficiency, and a service-first mindset for every guest and crew member.

Qualifications

• High School Diploma or GED; must be 18+ and eligible to work.
• Airport/background checks required; ability to obtain security badge.
• Legal authorization to work in the U.S.
• Valid driver’s license; CDL as required by location.

Responsibilities

• Safely and efficiently conduct airside operations per SOPs and communicate effectively across teams.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs (fueling, de-icing, power, water, parking, towing).
• Prepare for arriving/departing aircraft and address safety concerns promptly with stakeholders.
• Operate ground service equipment (fuel trucks, de-icers, GPUs, tugs, stair trucks).
• Provide professional guest service and safe, courteous transportation when moving guests and cargo.

Skills

Hospitality skills

English language

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

Minimum age 18

Background checks / airport badge eligibility

Legal authorization to work

Valid driver’s license

Job description

Signature Aviation in West Palm Beach seeks an Airside Experience Specialist to deliver a premier guest experience at our private aviation terminal. You will blend hospitality with hands-on operational support, guiding guests and aircraft from wheels down to wheels up.

The role requires flexibility for nights, weekends, and holidays, working outdoors around active aircraft while maintaining safety, efficiency, and a service-first mindset for every guest and crew member.