Runway Concierge & Airside Experience Lead

Signature Aviation; Texas; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

401(k)

Paid time off

Maternity/Paternity leave

Training and development

Job summary

Signature Aviation seeks an Airside Experience Specialist to deliver a seamless, personalized guest experience at our private aviation terminal. You will blend hospitality with hands-on ground services, supporting guests, crew, and aircraft from wheels down to wheels up in a fast-paced, luxury environment.

The role requires schedule flexibility, including nights, weekends and holidays, and the ability to operate outdoors around active aircraft in varying weather conditions.

Qualifications

• High school diploma or GED required.
• Must be legally authorized to work in the United States.
• Ability to pass background checks and airport security requirements.
• Excellent vision and coordination for handling aircraft and fuel.
• Valid driver's license; CDL may be required where local regulations apply.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs.
• Proactively prepare for arriving/departing aircraft and identify safety concerns.
• Operate and drive ground service equipment like fuel trucks and de-icing trucks.
• Load/unload luggage and cargo into aircraft or guest vehicles as needed.
• Provide professional guest service and a welcoming experience at all times.
• Offer safe, courteous transportation when driving shuttle vehicles.
• Maintain safe, clean ramps and operations and accurate records.

Skills

Hospitality focus

Guest service

English proficiency

Multitasking

Interpersonal skills

Communication

Problem solving

Teamwork

Safety awareness

Education

High School Diploma or GED

Job description

Signature Aviation seeks an Airside Experience Specialist to deliver a seamless, personalized guest experience at our private aviation terminal. You will blend hospitality with hands-on ground services, supporting guests, crew, and aircraft from wheels down to wheels up in a fast-paced, luxury environment.

The role requires schedule flexibility, including nights, weekends and holidays, and the ability to operate outdoors around active aircraft in varying weather conditions.