Rumble Boxing Front Desk Associate (Falls Church)

Rumble - Staten Island; Falls Church (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Rumble in Falls Church, VA is seeking a dynamic sales and hospitality professional to join our club team. You will deliver top-of-the-line service to new and existing members, driving memberships and retail sales through engaging experiences.

The role emphasizes strong communication, teamwork with studio management, and participation in community events to promote the club while maintaining brand standards.

Qualifications

• Excellent sales, communication, and customer service skills required.
• Must have genuine hospitality and passion for people.
• Goal-oriented with ability to achieve sales in memberships and retail.
• Fluent in English with strong in-person, phone, and email communication.
• Ability to learn and use the Club Ready software system.
• Flexible for non-traditional schedule including some holidays, early mornings, and weekends.

Responsibilities

• Provide top of the line service to all new and existing members.
• Execute sales and hospitality process of first-time member experience, follow up, and close.
• Maintain acceptable level of personal sales production.
• Work collaboratively with studio management and franchise owners.
• Participate in special events to promote the club.
• Develop selling skills and maintain brand standards.

Skills

Sales skills

Communication skills

Customer service

Hospitality

English fluency

Club Ready software

Under pressure

Proficient computer skills

Flexible schedule

Tools

Club Ready

Job description

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability. This is position is not seasonal.

PHYSICAL REQUIREMENTS:

• Must be able and willing to move bags, and perform minor maintenance
• Must be willing to clean Rumble, Bathrooms, Lobby, etc.
• Must be able to lift up to 30lbs

RESPONSIBILITIES:

• Provide top of the line service to all new and existing members
• Execute sales and hospitality process of first time member experience, follow up, and close
• Maintain acceptable level of personal sales production
• Work collaboratively with studio management and franchise owner(s)
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Maintain brand standards and initiatives