RSOC Operator - FLEX

Prosegur Security USA, Inc; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Prosegur Security USA, Inc is recruiting a FLEX RSOC Operator to monitor premises, respond to incidents, and coordinate security actions. You will oversee CCTV, access control, alarms, and incident reporting to ensure a secure environment for customers and staff.

The role requires 1 year of security and call center experience, strong communication, and the ability to work in a 24/7 operation. Prosegur emphasizes career advancement and competitive wages.

Qualifications

• High School Diploma or GED.
• 1 year security industry experience.
• 1 year call center experience.
• 1 year customer service experience.
• Experience in a security operations center/dispatch preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Able to work 24/7 in a fast-paced setting.

Responsibilities

• Monitor access control, video surveillance, and alarm systems to provide security service and threat elimination.
• Respond to emergencies and dispatch security officers, police, fire, EMS as required.
• Investigate incidents and alarms, escalate and assemble incident reports.
• Monitor security alerts and events from security software.
• Analyze, triage, and prioritize security alerts by severity and impact.
• Mitigate security incidents via remote monitoring and surveillance.
• Document incident response activities with timelines and actions.
• Operate the access control system through CCTV and badging.
• Monitor site activities via CCTV and other systems.
• Respond to intrusion alarms and coordinate with team across regions.
• Be vigilant for safety and security threats.
• Implement emergency or security action plans as required.
• Deter criminal activity and safety violations.

Skills

Communication

Organizational skills

Multitasking

Problem solving

Crisis management

Independent work

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

C-Cure

Incident Management Software

Job description

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.We're hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures.Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities:

• Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.
• Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.
• Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.
• Monitor security alerts and events generated by various security and access control software
• Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.
• Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.
• Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.
• Operate the access control system through CCTV, and Badging.
• Monitor site activities via CCTV or other surveillance systems.
• Respond to intrusion alarms by communicating to team members on their
• activation and location throughout North, Central and South America.
• Be vigilant for safety and security threats.
• Implement established emergency or security action plans, as required
• Deter criminal activity, misconduct, and safety violations.

Qualifications:

• High School Diploma or GED equivalent
• Must have reliable transportation
• Must have 1 year of experience in the security industry
• Minimum 1 year experience in a call center
• Minimum 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar security-related role preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management Software
• Ability to work independently and as part of a team in a 24/7 operational setting
• Ability to think clearly during crisis or high stress periods
• Flexibility for potential schedule adjustments

Physical Requirements:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

License # CP-51-MD-0009590-2014

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