CCTV Operator - Retail Security

Prosegur Security USA, Inc; Arlington (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking a vigilant security officer to patrol stores, monitor CCTV, deter theft, and respond to incidents. You will document events, assist customers, and coordinate with store leadership while maintaining safety and security protocols.

Position requires standing, walking stairs, and flexible availability including nights, weekends, and holidays. A valid DCJS Security Guard License and reliable transportation are mandatory.

Qualifications

• High school diploma or GED required.
• DCJS Security Guard License valid.
• 2 years security officer experience preferred (retail-focused).
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Alertly monitor CCTV cameras focused on protecting employees, assets and brand.
• Enforce rules, regulations, policies, and procedures, and respond to emergencies.
• Write detailed narrative reports and maintain daily activity reports (DARs).
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.
• Monitor for irregular or unusual activity.
• Secure facility and designated areas.
• Enforce facility and company policies and procedures.
• Investigate and prepare reports on incidents.
• Communicate with on-site assets protection, law enforcement, and store leadership; document incidents.
• Leverage technology to support data-driven decisions.

Skills

CCTV monitoring

Communication skills

Teamwork

MS Office

Security operations

Education

High school diploma or GED

Tools

CCTV systems

Job description

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.Prosegur is in search of hard-working, motivated, and dedicated individuals to add to our growing team! The person in this position will maintain a safe and secure environment for customers and co-workers by patrolling the store; monitoring CCTV cameras and other security systems; deterring theft; responding to client requests; facilitating incident response efforts; documenting significant incidents; and helping to create a welcoming store experience. Open Availability is a big plus!!Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Job Summary:

All positions require the ability to work retail store business hours, meaning long periods of time standing and actively patrolling the retail space - may come in contact with perfumes & aerosols. Regular attendance is expected, and actual hours and schedules are flexible and will be based on availability and business needs.

Responsibilities:

• Alertly monitor CCTV cameras focused on protecting employees, assets and brand Remotely support the prevention and apprehension of external and internal theft in accordance with company policy
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures
• Investigate and prepare reports on incidents
• Remain calm and clearly communicate with onsite assets protection security, law enforcement, and store leadership Professionally document and elevate all incidents in accordance with procedures
• Leverage technology tools and resources to make timely, intelligence-led, data-driven business decisions

Qualifications:

• Must possess high integrity, trust, accountability, and work ethic
• Previous retail loss prevention, security operations center, CCTV monitoring, security, customer service, or criminal justice experience preferred
• Knowledge of how to use CCTV security systems and radio communications
• Ability to work well independently and as a team
• Proficient in the use of computers and Microsoft office software
• Effective oral and written communication skills
• Must be able to work nights, weekends, and public holidays
• High school diploma or GED equivalent
• Must have a valid DCJS Security Guard License
• Must have two (2) years of experience as a security officer, at least 1 year in retail security
• Must have reliable transportation
• Must have good communications skills
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high-stress periods

Job offers contingent upon passing pre-employment drug and background screen

Physical Requirements:

position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

License # 116058