Flexible RSOC Operator - 24/7 Security Dispatch Pro

Prosegur; Newtown Square (Delaware County); On-site; USD 28,000 - 37,000; Full time

Job summary

Prosegur is hiring a FLEX RSOC Operator in Newtown Square, PA. The role focuses on maintaining a safe environment by monitoring access control, CCTV, and alarm systems, while coordinating with emergency services and teams across North, Central and South America.

The ideal candidate has a high school diploma, 1 year in security or call center, and strong communication and problem-solving abilities. The position requires flexibility and teamwork in a 24/7 setting.

Qualifications

• High School Diploma or GED equivalent.
• Prosegur requires reliable transportation.
• 1 year of experience in security.
• Experience in a call center is preferred.
• 1 year of customer service experience required.
• Experience in security operations center/dispatch is preferred.

Responsibilities

• Monitor access control, video surveillance and alarm systems to provide security services.
• Respond to emergencies and coordinate with police, fire, EMS and other services as needed.
• Investigate incidents and alarms and prepare incident reports.
• Monitor alerts from security software and triage incidents by severity and impact.
• Take action to mitigate incidents through remote monitoring and surveillance.
• Document response actions, timelines and lessons learned for post-incident analysis.
• Operate the access control system via CCTV and badge systems.
• Monitor site activities via CCTV or other surveillance systems.
• Address intrusion alarms and communicate locations to team across the Americas.
• Maintain vigilance for safety and security threats and follow emergency action plans.

Skills

Excellent communication

Problem-solving

Organizational skills

Multitasking

Teamwork

Crisis management

Schedule flexibility

Independent work

Education

High School Diploma

Tools

Microsoft Office

C-Cure

Incident Management Software

Job description

Prosegur is hiring a FLEX RSOC Operator in Newtown Square, PA. The role focuses on maintaining a safe environment by monitoring access control, CCTV, and alarm systems, while coordinating with emergency services and teams across North, Central and South America.

The ideal candidate has a high school diploma, 1 year in security or call center, and strong communication and problem-solving abilities. The position requires flexibility and teamwork in a 24/7 setting.