RSOC Operator - FLEX

Prosegur; Newtown Square (Delaware County); On-site; USD 28,000 - 37,000; Full time

Job summary

Prosegur is hiring a FLEX RSOC Operator in Newtown Square, PA. The role focuses on maintaining a safe environment by monitoring access control, CCTV, and alarm systems, while coordinating with emergency services and teams across North, Central and South America.

The ideal candidate has a high school diploma, 1 year in security or call center, and strong communication and problem-solving abilities. The position requires flexibility and teamwork in a 24/7 setting.

Qualifications

• High School Diploma or GED equivalent.
• Prosegur requires reliable transportation.
• 1 year of experience in security.
• Experience in a call center is preferred.
• 1 year of customer service experience required.
• Experience in security operations center/dispatch is preferred.

Responsibilities

• Monitor access control, video surveillance and alarm systems to provide security services.
• Respond to emergencies and coordinate with police, fire, EMS and other services as needed.
• Investigate incidents and alarms and prepare incident reports.
• Monitor alerts from security software and triage incidents by severity and impact.
• Take action to mitigate incidents through remote monitoring and surveillance.
• Document response actions, timelines and lessons learned for post-incident analysis.
• Operate the access control system via CCTV and badge systems.
• Monitor site activities via CCTV or other surveillance systems.
• Address intrusion alarms and communicate locations to team across the Americas.
• Maintain vigilance for safety and security threats and follow emergency action plans.

Skills

Excellent communication

Problem-solving

Organizational skills

Multitasking

Teamwork

Crisis management

Schedule flexibility

Independent work

Education

High School Diploma

Tools

Microsoft Office

C-Cure

Incident Management Software

Job description

Newtown Square, PA, United States of America

$23.34 - $23.34

Overview

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Work for a company where your individual contributions are recognized and rewarded. We are always hiring professionals eager to exceed customer expectations.We’re hiring a reliable, experienced, FLEX RSOC Operator! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures.Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement. We offer competitive wages and exciting company resources.

Responsibilities

• Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.
• Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.
• Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.
• Monitor security alerts and events generated by various security and access control software
• Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.
• Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.
• Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.
• Operate the access control system through CCTV, and Badging.
• Monitor site activities via CCTV or other surveillance systems.
• Respond to intrusion alarms by communicating to team members on their activation and location throughout North, Central and South America.
• Be vigilant for safety and security threats.
• Implement established emergency or security action plans, as required
• Deter criminal activity, misconduct, and safety violations.

Qualifications

• High School Diploma or GED equivalent
• Must have reliable transportation
• Must have 1 year of experience in the security industry
• Minimum 1 year experience in a call center
• Minimum 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar security-related role preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn software such as C-Cure and incident Management Software
• Ability to work independently and as part of a team in a 24/7 operational setting
• Ability to think clearly during crisis or high stress periods
• Flexibility for potential schedule adjustments

Physical Requirements:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

License # CP-51-MD-0009590-2014

#MID123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.