Service Advisor

Southlake Nissan; Bourbonnais (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Training

Vehicle Purchase Plan

Growth Opportunities

Job Security

Wellness Program

Discounts

Job summary

Southlake Auto Group in Bourbonnais, IL seeks a Service Manager to oversee the service drive, drive a superior customer experience, and manage the service team. You will coordinate technician workload, answer vehicle questions, and ensure warranty claims are handled efficiently.

Join a dealership focused on honesty, integrity, and growth through teamwork. Strong leadership and communication are essential to maintain high customer satisfaction and compliance with regulations.

Qualifications

• Organized and friendly personality with strong interpersonal skills.
• Proven ability to manage others and drive results.
• Excellent time management and prioritization capabilities.
• Outstanding communication with customers and teammates.
• Professional appearance and demeanor in a dealership environment.
• Consistent record of service and sales success.
• Commitment to delivering high customer satisfaction.
• Team oriented, self-motivated, and able to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Own the customer experience by handling tasks that create a positive impression.
• Provide concierge support for all owner inquiries, phone or in person.
• Ensure daily technician time is sold effectively to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and supervise the service department.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.
• Maintain good relationships with factories and foster positive employee relations.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

At Southlake Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.