ROW Support Services Aide — Admin & Customer Care

City of Phoenix; Phoenix (AZ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Health insurance options

Job summary

City of Phoenix is seeking a Support Services Aide in the Right-of-Way Management section to handle clerical and accounting tasks, process information from calls and emails, and coordinate with other departments. The role emphasizes accuracy, organization, and strong communication skills in a busy municipal environment.

The ideal candidate will maintain records, perform routine computations, and provide calm, effective support during heavy workloads and emergencies, contributing to safe and

Qualifications

• Two years of clerical work experience handling financial/records
• Ability to follow moderately complex oral and written instructions in English
• Experience with customer service and public inquiries may be helpful
• Familiarity with insurance concepts and city procedures is advantageous

Responsibilities

• Log and process information from calls and emails
• Handle inquiries from officials, agencies, and businesses
• Coordinate events with city departments and external partners
• Demonstrate customer service, integrity, and teamwork while analyzing processes

Skills

Insurance knowledge

Maps & roadways

Office procedures

Microsoft Office

Organization policies

Tools

Microsoft Office (suite)

Job description

City of Phoenix is seeking a Support Services Aide in the Right-of-Way Management section to handle clerical and accounting tasks, process information from calls and emails, and coordinate with other departments. The role emphasizes accuracy, organization, and strong communication skills in a busy municipal environment.

The ideal candidate will maintain records, perform routine computations, and provide calm, effective support during heavy workloads and emergencies, contributing to safe and