Police Aide - Lab Support & Customer Service

City of Phoenix; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Medical plans (HMO/PPO/HSA)

Post-Employment Health Plan

Wellness incentive

Dental, vision, life insurance

Long-term disability

Free bus/light rail pass

Tuition reimbursement

Paid time off (holidays, vacation, PTO

Paid parental leave

Student loan forgiveness

Job summary

City of Phoenix’s Laboratory Bureau seeks a Police Aide to support daily operations with reliable, detail-oriented work and strong customer service. The role requires independent work, multi-tasking, and timely communication in a fast-paced environment. Ideal candidates demonstrate strong written communication, time management, and flexibility.

Bilingual Spanish is a plus, but not required. The position offers paid benefits and opportunities to grow within the department in a structured team

Qualifications

• Demonstrated ability to perform routine clerical work.
• Six months of public contact or customer assistance experience.
• Other combinations of experience and education may be substituted.
• Finalists subject to criminal background checks.
• Background standards apply to non-sworn positions.
• Some roles require use of a City vehicle and valid license.
• Pre-screening and driving position information available.
• City job description is accessible.

Responsibilities

• Greet and assist customers in person and by phone, including officers and attorneys.
• Answer routine questions and direct inquiries to appropriate personnel.
• Process public records requests, subpoenas, discovery packets, and court continuances.
• Provide clerical support to laboratory staff as needed.
• Coordinate repair requests for telephones, copiers and office equipment.
• Assist with tracking shipments and processing deliveries.
• Conduct case research to support staff and casework activities.
• Produce written documents.

Skills

Written communication

Time management

Spanish (desirable)

Job description

City of Phoenix’s Laboratory Bureau seeks a Police Aide to support daily operations with reliable, detail-oriented work and strong customer service. The role requires independent work, multi-tasking, and timely communication in a fast-paced environment. Ideal candidates demonstrate strong written communication, time management, and flexibility.

Bilingual Spanish is a plus, but not required. The position offers paid benefits and opportunities to grow within the department in a structured team