Community Casework Aide — Outreach & Support

City of Phoenix; Phoenix (AZ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Medical plans options

Paid time off

Job summary

City of Phoenix's Human Services Department seeks a Casework Aide for its Community Services and Initiatives Division. You interview clients, assess eligibility for federally funded programs, and connect them with needed services and referrals.

You will perform follow-ups, support benefit navigation, and engage with diverse communities during outreach events, including evenings or weekends. The role emphasizes empathy, communication, and strong customer service to assist low-income and

Qualifications

• One year of experience in a social service environment.
• Some college coursework in social work or related field.
• Additional combinations of experience and education may be substituted.
• Second language skills may be utilized in routine performance.

Responsibilities

• Interview clients and conduct assessments to determine program eligibility.
• Identify needed assistance and make referrals to service agencies.
• Follow up with clients to ensure continued support and benefit navigation.
• Engage in community outreach and work with diverse populations.

Skills

Social services knowledge

Networking

Info & referrals

MS Office proficiency

Customer service

Communication skills

Education

Some college coursework in social work

Related field coursework

Tools

Microsoft Word

Microsoft Excel

Outlook

MS Office

Job description

City of Phoenix's Human Services Department seeks a Casework Aide for its Community Services and Initiatives Division. You interview clients, assess eligibility for federally funded programs, and connect them with needed services and referrals.

You will perform follow-ups, support benefit navigation, and engage with diverse communities during outreach events, including evenings or weekends. The role emphasizes empathy, communication, and strong customer service to assist low-income and