Support Services Aide - Street Transportation Department

City of Phoenix; Phoenix (AZ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Health insurance options

Job summary

City of Phoenix is seeking a Support Services Aide in the Right-of-Way Management section to handle clerical and accounting tasks, process information from calls and emails, and coordinate with other departments. The role emphasizes accuracy, organization, and strong communication skills in a busy municipal environment.

The ideal candidate will maintain records, perform routine computations, and provide calm, effective support during heavy workloads and emergencies, contributing to safe and

Qualifications

• Two years of clerical work experience handling financial/records
• Ability to follow moderately complex oral and written instructions in English
• Experience with customer service and public inquiries may be helpful
• Familiarity with insurance concepts and city procedures is advantageous

Responsibilities

• Log and process information from calls and emails
• Handle inquiries from officials, agencies, and businesses
• Coordinate events with city departments and external partners
• Demonstrate customer service, integrity, and teamwork while analyzing processes

Skills

Insurance knowledge

Maps & roadways

Office procedures

Microsoft Office

Organization policies

Tools

Microsoft Office (suite)

Job description

About This Position

The City of Phoenix is the 5th largest city in the United States and is ranked by Forbes magazine as one of the Top 20 best employers in the state. The City's Street Transportation Department's mission is to provide for the safe, efficient, and convenient movement of people and goods within the city and support citywide infrastructure projects to improve the quality of life in Phoenix. The department is comprised of four divisions: Management Services, Programming and Project Delivery, Street Maintenance, and Traffic Services.

About This Position

The City of Phoenix is the 5th largest city in the United States and is ranked by Forbes magazine as one of the Top 20 best employers in the state. The City's Street Transportation Department's mission is to provide for the safe, efficient, and convenient movement of people and goods within the city and support citywide infrastructure projects to improve the quality of life in Phoenix. The department is comprised of four divisions: Management Services, Programming and Project Delivery, Street Maintenance, and Traffic Services.

The Right-of-Way (ROW) Management Section, within Traffic Services, is responsible for issuing construction permits, coordinating special events, Block Party permits, and Oversize/Overweight permits to authorize the restriction of the City's ROW. The ROW section is seeking a dynamic, organized and effective Support Services Aide who will be responsible for a variety of administrative duties to include performing relatively complex clerical and accounting work.

Responsibilities Include And Are Not Limited To

• Logging and processing information received from telephone and email correspondence.
• Handling inquiries from public officials, outside agencies, and businesses.
• Coordinating activities and events with other city departments and outside agencies to ensure continued service to both residents and city employees.
• Demonstrating superior customer service, integrity, and commitment to innovation, efficiency, and teamwork; analyzing operational processes.

IDEAL CANDIDATE

Knowledge Of/In

• Commercial insurance plans.
• Maps and City of Phoenix roadways.
• Office procedures (filing, business correspondence, answering phones, etc.) and equipment.
• Microsoft Office full suite of products.
• Organization, policies, and operating procedures of the department.

Ability To

• Use a personal computer and other common office equipment.
• Understand and follow moderately complex oral and written instructions in the English language.
• Exercise good judgment in making decisions.
• Work cooperatively with other City employees and the public.
• Learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.
• Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Remain calm and effective under heavy workload and emergency situations.

SALARY

Pay Range: $20.92 to $35.78 per hour. Hiring Range: $20.92 to $29.44 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two years of responsible clerical work experience.
• Two years of experience working with Microsoft Office, Word, and Excel.

Experience With/in

• Maps and data entry.
• Customer service.
• Records retention.
• Commercial insurance plans or certificate of insurance (COI).

RECRUITMENT DATES

Recruitment closes August 26, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Support Services Aide, JC:71320, ID# 62685, 08/21/26, USM, CR, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.