Casework Aide - Community Services Division (Temporary)

City of Phoenix; Phoenix (AZ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Medical plans options

Paid time off

Job summary

City of Phoenix's Human Services Department seeks a Casework Aide for its Community Services and Initiatives Division. You interview clients, assess eligibility for federally funded programs, and connect them with needed services and referrals.

You will perform follow-ups, support benefit navigation, and engage with diverse communities during outreach events, including evenings or weekends. The role emphasizes empathy, communication, and strong customer service to assist low-income and

Qualifications

• One year of experience in a social service environment.
• Some college coursework in social work or related field.
• Additional combinations of experience and education may be substituted.
• Second language skills may be utilized in routine performance.

Responsibilities

• Interview clients and conduct assessments to determine program eligibility.
• Identify needed assistance and make referrals to service agencies.
• Follow up with clients to ensure continued support and benefit navigation.
• Engage in community outreach and work with diverse populations.

Skills

Social services knowledge

Networking

Info & referrals

MS Office proficiency

Customer service

Communication skills

Education

Some college coursework in social work

Related field coursework

Tools

Microsoft Word

Microsoft Excel

Outlook

MS Office

Job description

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short-and long-term needs; and to help every individual reach their highest level of self-sufficiency. The Community Services and Initiatives Division of HSD provides holistic and coordinated services to low-income, vulnerable, and senior residents of Phoenix through a qualified and dedicated workforce.

The Community Services and Initiatives Division offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers. Each center provides a broad range of assistance with urgent needs as well as short and long-term case management services. HSD is seeking a dedicated and compassionate Casework Aide to join their Community Services and Initiatives Division.

Casework Aides are responsible for interviewing clients, conducting assessments to determine eligibility for federally funded programs, identifying necessary assistance, and making referrals to appropriate service agencies. They also conduct follow-ups with clients to ensure continued support. Engages in frequent community-based outreach, requiring regular mobility to events and partner sites, while assisting clients with comprehensive benefit navigation and access. This role involves working with diverse groups from various races, ethnicities, cultural backgrounds, disabilities, genders, gender identities, sexual orientations, and health statuses - including individuals affected by HIV/AIDS. This position may require working after hours, weekends, or flexible scheduling to support community events. This includes not only working with but also promoting causes that align with these groups. It often involves responding to emergencies and engaging with the public to promote and deliver departmental resources - at times outdoors and in various weather conditions.

These temporary positions are grant funded through June 2027. The temporary positions will have benefits, but will not earn city retirement credits or participate financially in the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still continue to contribute to their pension. Temporary positions are not covered under civil service rules and thus employment is considered at-will, and employees may be separated at any time.

IDEAL CANDIDATE

• Wide-range knowledge of social services programs, networking, and information and referral resources.
• Advanced proficiency in Microsoft Office functions in Word, Excel, and Outlook.
• Ability to work in a fast-paced environment with multiple deadlines.
• Ability to provide exceptional customer service to a diverse and vulnerable population.
• Strong communication and motivational skills.

Pay Range

Pay Range: $18.97 - $28.04 per hour.

Hiring Range: $18.97- $25.43 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience working in a social service environment.
• Some college level course work in social work, sociology, social services, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties.
• Additional requirements include:
• Working irregular hours, weekends, and evenings.
• Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Candidates will be required to possess a valid fingerprint clearance card upon hire. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Candidates must have a minimum of one year of driving history and be able to provide proof at the time of the interview.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• These positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• Experience providing quality customer service to the public by telephone, email, or in person.
• Experience determining eligibility for social services within a federally funded program.
• Experience maintaining confidential client, case, or other records or files.
• Experience working with culturally and economically diverse families and individuals.
• Experience providing social service information and referrals.
• Experience working in a collaborative team environment.
• Experience documenting in a database system.

Recruitment Dates

Recruitment will close when we have received a sufficient number of qualified applications or on September 3, 2026, whichever is sooner. All who are interested are encouraged to apply promptly.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Casework Aide, JC:07260, ID# 62844, 08/25/26, USM, DB, Benefits:003.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.