Rover Team Lead: Dog Care & Customer Champion

Dogtopia; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Paid time off

Health insurance

Disability insurance

Job summary

Dogtopia in Baltimore is seeking an energetic Rover to support day-to-day operations across playrooms and front desk. You will supervise pups, greet Pet Parents, and help with dog evaluations to ensure safety and exceptional customer service.

Applicants should love dogs, thrive in a fast-paced environment, and be capable of multi-tasking while maintaining a friendly, professional demeanor. Training is provided; eligible to bring your own dog after completion.

Qualifications

• High School Diploma required.
• 3-6 months in a high-volume animal care setting preferred.
• Minimum 1 year of customer service focus facing professional work history required.
• Franchise experience preferred.
• Must love dogs.

Responsibilities

• Greet customers and pet parents as they arrive or depart.
• Check pups in and out of daycare.
• Answer questions over the phone and in person about daycare packages and memberships.
• Conduct dog evaluations and help ensure safety and service quality.
• Assist across playrooms and front desk as needed to support the team.
• Share information about services and memberships with Pet Parents.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Sales skills

Organizational skills

Attention to detail

Analytical skills

Problem solving

Supervisory skills

Delegation skills

Education

High School Diploma

Tools

Microsoft Office Suite

POS systems

Job description

Dogtopia in Baltimore is seeking an energetic Rover to support day-to-day operations across playrooms and front desk. You will supervise pups, greet Pet Parents, and help with dog evaluations to ensure safety and exceptional customer service.

Applicants should love dogs, thrive in a fast-paced environment, and be capable of multi-tasking while maintaining a friendly, professional demeanor. Training is provided; eligible to bring your own dog after completion.