Rover Shift Lead: Playroom Supervisor & Canine Coach

Paycom - ATS; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Paid time off

Health insurance

Disability insurance

Job summary

Dogtopia in Phoenix, AZ is seeking an energetic Rover to help supervise playrooms and assist across the business. You will greet Pet Parents, check pups in and out, and answer questions about daycare packages while maintaining safety and excellent customer service.

You will be cross-trained as Canine Coach & Pet Parent Coordinator, with opportunities to grow within a supportive team that loves dogs and values teamwork.

Qualifications

• High School Diploma required.
• 3–6 months in a high-volume animal care setting preferred.
• Minimum 1 year of customer service experience is required.
• Franchise experience preferred.

Responsibilities

• Greet Pet Parents and check dogs in and out.
• Provide information about daycare packages and memberships.
• Conduct dog evaluations.
• Assist in front desk and playroom operations as needed.
• Maintain a safe, clean, and engaging play environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Sales skills

Organizational skills

Analytical thinking

Problem-solving

Supervisory skills

Delegation

MS Office

POS systems

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

POS systems

Job description

Dogtopia in Phoenix, AZ is seeking an energetic Rover to help supervise playrooms and assist across the business. You will greet Pet Parents, check pups in and out, and answer questions about daycare packages while maintaining safety and excellent customer service.

You will be cross-trained as Canine Coach & Pet Parent Coordinator, with opportunities to grow within a supportive team that loves dogs and values teamwork.