Rover: Canine Coach & Front Desk Pro — Bring Your Dog

DT OF PHOENIX LLC; Scottsdale (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Dental insurance

Vision insurance

Employee discount

Paid time off

Referral program

Job summary

Dogtopia in Scottsdale is seeking an energetic Rover to support all areas of the business, including Canine Coach and Pet Parent Coordinator duties. You will supervise playrooms, greet Pet Parents, and ensure safety and exceptional customer service.

You will thrive in a fast-paced environment, love dogs, and be ready to cross-train across roles to deliver the best day ever for every pup.

Qualifications

• High School Diploma required.
• 3–6 months in a high-volume animal care setting preferred.
• Minimum 1 year of customer service experience required.
• Franchise experience preferred.

Responsibilities

• Greet Pet Parents and guests at the front desk.
• Check pups in and out of daycare.
• Answer questions over the phone and in person.
• Conduct dog evaluations and observations.
• Assist in all areas of the business as needed.

Skills

Verbal and written communication

Customer service orientation

Sales skills

Organizational skills

Problem-solving

Supervisory and delegation

Teamwork and collaboration

Education

High School Diploma

Tools

Microsoft Office Suite

POS systems

Job description

Dogtopia in Scottsdale is seeking an energetic Rover to support all areas of the business, including Canine Coach and Pet Parent Coordinator duties. You will supervise playrooms, greet Pet Parents, and ensure safety and exceptional customer service.

You will thrive in a fast-paced environment, love dogs, and be ready to cross-train across roles to deliver the best day ever for every pup.