Routing Dispatcher

zTrip KCT; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading transportation company as a Routing Dispatcher in Kansas City, MO. This role involves managing dispatch operations, scheduling drivers, and ensuring timely transportation services. Ideal candidates will have strong customer service skills, decision-making abilities, and at least 2 years of dispatch experience. Flexible scheduling options are available, with both part-time and full-time opportunities.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Holiday Pay

401k with matching

Qualifications

• Minimum 2 years experience in a call center or dispatch environment.
• On-the-job training will be provided.

Responsibilities

• Dispatching and scheduling transportation for WHC programs/clients.
• Monitoring all trips and routes, making adjustments to ensure timely delivery.
• Responding promptly to calls, texts, emails, and radio alerts.

Skills

Multi-tasking

Customer Service

Decision-Making

Education

High School Diploma

Tools

MS Suite

CRM Software

Help Desk Software

Calendar Software

Geographic Software

Job description

Become part of the Transportation Revolution! We are looking for an experienced Routing Dispatcher for our Kansas City, MO location.

What we can offer as a Routing Dispatcher:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Holiday pay
• 401k with matching
• The Dispatch Center operates 24/7/365. Schedules are based on business needs and may fluctuate.
• Part-time 16HRS: 8HRS shifts, 2 days per week – Saturday and Sunday
• Full-time 32HRS: 6HRS shifts, 5 days per week – days may vary
• Full-time 40HRS: 8HRS shifts, 5 days per week – days may vary

Duties of a Routing Dispatcher:

• Ability to multi-task
• Minimum 2 years experience in a call center or dispatch environment
• Proficiency with MS Suite, especially Excel
• Experience with calendar and scheduling software
• Familiarity with CRM software
• Experience with Help Desk or Call Center Software
• Proficiency with Internet Browser software
• Knowledge of Geographic or Map software
• Excellent Customer Service Skills
• Strong Decision-Making Skills
• High school diploma required
• Previous work experience such as counter clerks, rental car clerks, customer service representatives, or bank tellers is beneficial
• On-the-job training will be provided; a recognized apprenticeship program may be associated with this role

Responsibilities of a Routing Dispatcher:

• Dispatching and scheduling transportation for WHC programs/clients
• Providing on-demand driver routing support and other assistance as needed
• Monitoring all trips and routes, making adjustments to ensure timely delivery
• Confirming driver availability with drivers and clients
• Managing transportation incidents, reports, schedule changes, and updates
• Coordinating with Road Supervisors and department managers
• Responding promptly and professionally to calls, texts, emails, chat groups, and radio alerts
• Handling passenger and client inquiries courteously
• Performing additional duties as assigned
• Dispatch experience is required
• Scheduling drivers according to customer requests and needs via radios, messages, or phones
• Preparing daily work and run schedules
• Consulting with customers or supervisors to address questions or service requests
• Receiving or preparing work orders
• Maintaining records of requests, services, charges, and expenses
• Determining personnel requirements based on program needs
• Advising personnel about traffic issues and hazards
• Overseeing communications within assigned programs