Police Dispatcher / Safety Communications Operator, UMKC Police Department

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Police Dispatcher to join their team. This vital role involves managing emergency and non-emergency calls, ensuring the safety of the campus community by dispatching officers and maintaining communication. The ideal candidate will possess strong communication skills and the ability to prioritize tasks effectively. With a commitment to fostering a safe learning environment, this position offers a comprehensive benefits package and opportunities for professional growth. If you are passionate about public safety and ready to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Short- and Long-term Disability

Paid Parental Leave

Educational Fee Discounts

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a comparable role preferred.

Responsibilities

• Answer multi-line and emergency phone calls, acting as an after-hours switchboard.
• Gather and prioritize information for police personnel.
• Maintain duty log of police and security officer activities.

Skills

Computer Skills

Communication Skills

Prioritization Skills

Emergency Response

Education

High School Diploma

Tools

Computer Aided Dispatch (CAD)

MULES

RAVE Guardian

CBord

Job description

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Job ID

55596

Location

Kansas City

Full/Part Time

Full-Time

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Hiring Department

The UMKC Police Department is accepting applications for the position of Police Dispatcher / Safety Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them into appropriate computer systems; arranging the dispatching of officers to the scene of complaint; gathering and managing incident-related data.

Our mission is to foster a safe and orderly learning environment by protecting life, property and the rights and dignity of all individuals in accordance with the principles of the Missouri and United States Constitutions.

Job Description

• Answer multi-line and emergency phone calls. Act as an after-hours emergency switchboard for the University.
• Gather information for emergency and non-emergency calls and prioritize these calls according to importance. Relaying the information to police personnel as appropriate.
• Greet and serve as the initial contact for walk-in customers as well as serve as a receptionist for the police department.
• Using a computer, maintain duty log of all police and security officer activities during the assigned shift.
• Using specialized software (computer aided dispatch (CAD), MULES, RAVE Guardian), enter and retrieve criminal action information.
• Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
• Monitor alarm system software (CBord) for the University buildings and panic alarms on all campuses.
• Monitor University cameras for security and safety incidents. Report these incidents to police personnel via the radio system.
• Report safety issues to the appropriate University department for repairs or notify the appropriate after-hours University personnel.
• Record all traffic stop information in the CAD system.
• May conduct field training for new communications operators.
• Other duties as assigned.

Shift

Varies; evenings, nights, weekends, and holidays are required.

Minimum Qualifications

• High school diploma or equivalent
• At least 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary.

Preferred Qualifications

• Must have basic computer skills with Microsoft Office products and ability to type.
• Ability to work shift work and overtime as required to perform the safety and security function of the University.
• At least 3 years of general office experience.
• Previous experience with dispatch, communications, public safety, and/or experience working in a law enforcement environment

Anticipated Hiring Range

• Up to $18.00 hour, commensurate with experience, education, and internal equity.
• Position is eligible for $0.70 shift differential for applicable shifts (see HR-204 Shift Differential)
• Position is eligible for a $1,500 hiring incentive (see HR-104 Hiring Incentives for Faculty and Staff)
• 40 hours per week (1.0 FTE), benefit-eligible from date of hire, staff position

Application Deadline

Review of applications will begin immediately; position will remain open until filled. Apply today!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.