Office Assistant/Dispatcher

ComForCare Home Care (Raleigh, NC); Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home care provider in Kansas City is seeking an Office Assistant/Dispatcher to support the Office Manager and Door Team Manager. This role involves clerical functions, customer interaction, and dispatching tasks to technicians. The ideal candidate will possess strong communication and organizational skills, with a high school diploma or equivalent. Join a supportive team and enjoy benefits like competitive salary, health insurance, and training opportunities.

Benefits

401(k) and matching

Performance-based bonus

Dental, health, and vision insurance

Free food, snacks, and uniforms

Paid time off and profit sharing

Training and development opportunities

Qualifications

• Experience in a service industry preferred.
• Strong communication skills for interaction among team members and clients.

Responsibilities

• Answer phones professionally and dispatch jobs to technicians.
• Update customer notes and upload data to support staff.
• Perform other duties as assigned.

Skills

Communication

Teamwork

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Office Assistant/Dispatcher role at ComForCare Home Care (Raleigh, NC)

This position supports the Office Manager and Door Team Manager by performing routine clerical functions, answering phone calls from customers, call center representatives, and leadership, dispatching tickets to infield technicians, managing the daily operational schedule, filing documents, entering data, and other general office tasks as needed.

Benefits:

• 401(k) and matching
• Performance-based bonus
• Competitive salary
• Dental, health, and vision insurance
• Free food, snacks, and uniforms
• Paid time off and profit sharing
• Training and development opportunities

Essential Functions:

• Answer phones professionally
• Update customer notes in the system
• Dispatch jobs to technicians
• Upload and enter data to support staff
• Follow instructions and guidelines
• Contribute to team efforts
• Perform other duties as assigned

Minimum Qualifications:

High school diploma or equivalent; experience in a service industry preferred; strong communication skills to ensure smooth interaction among team members and clients.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Fast and accurate filing and recordkeeping
• Excellent customer service skills
• Teamwork and problem-solving skills
• Effective communication skills, both oral and written
• Organizational skills for timely task completion

Core Competencies:

• Customer service orientation
• Effective communication
• Interpersonal skills
• Problem-solving ability
• Service focus and teamwork

Performance Targets:

• Timely and accurate notes
• Prompt response to calls
• Supportive office staff performance
• Responsiveness to management initiatives
• Effective communication with stakeholders

Physical and Environmental Requirements:

Light physical effort, extended sitting, indoor environment with minimal exposure to adverse conditions, manual dexterity required for tasks involving visual and hearing acuity, and oral communication.

This franchise is independently owned and operated. Applications go directly to the franchisee, and all hiring decisions are made by franchise management. For inquiries, contact the franchise directly.