Routing & Dispatch Pro — Customer-First Logistics

WM; Chesapeake (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Job summary

WM is seeking a Dispatcher to provide timely responses to customer inquiries, coordinate pickups, schedule orders, and dispatch vehicles on pre-set routes to support efficient service. This role focuses on delivering reliable customer support and smooth routing operations.

Under supervision, you will assist Customer Service with SFDC cases, monitor routes, and balance daily workload while updating SAP data.

Qualifications

• High School Diploma or equivalent.
• 2 years experience in Transportation, Logistics, Routing and Customer Service.
• Experience with SFDC cases is a plus.

Responsibilities

• Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops.
• Provide highest level of customer service to all customers.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers and drivers with issues.
• Review driver paperwork and route updates daily.
• Ensure routes are balanced and updated as needed.
• Update SAP data/notes and communicate performance standards.

Skills

Customer service

Routing coordination

Communication

Education

High School Diploma or equivalent

Tools

SFDC (Salesforce)

Job description

WM is seeking a Dispatcher to provide timely responses to customer inquiries, coordinate pickups, schedule orders, and dispatch vehicles on pre-set routes to support efficient service. This role focuses on delivering reliable customer support and smooth routing operations.

Under supervision, you will assist Customer Service with SFDC cases, monitor routes, and balance daily workload while updating SAP data.