Dispatcher/Router Combo (WMHS), RWCS

WM; Chesapeake (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Job summary

WM is seeking a Dispatcher to provide timely responses to customer inquiries, coordinate pickups, schedule orders, and dispatch vehicles on pre-set routes to support efficient service. This role focuses on delivering reliable customer support and smooth routing operations.

Under supervision, you will assist Customer Service with SFDC cases, monitor routes, and balance daily workload while updating SAP data.

Qualifications

• High School Diploma or equivalent.
• 2 years experience in Transportation, Logistics, Routing and Customer Service.
• Experience with SFDC cases is a plus.

Responsibilities

• Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops.
• Provide highest level of customer service to all customers.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers and drivers with issues.
• Review driver paperwork and route updates daily.
• Ensure routes are balanced and updated as needed.
• Update SAP data/notes and communicate performance standards.

Skills

Customer service

Routing coordination

Communication

Education

High School Diploma or equivalent

Tools

SFDC (Salesforce)

Job description

Stericycle is now part of **** WM. **** To learn more about WM's acquisition of Stericycle, CLICK HERE (https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle) to read the press release.

I. Job Summary

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

II. Essential Duties and Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops

• Provides highest level of customer service to all customers in line with Customer 1st objectives

• Monitor, process, and escape SFDC cases to supervisor

• Assist walk-in customers

• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

• Reviews driver’s paperwork and files paperwork

• Review and updates routes, new customers based on daily communication, reroutes existing customers as required

• Ensures that routes are balanced daily

• Assists Trans Supervisor/Manager as needed/directed

• Update SAP data / notes

• Communicate performance standards and objectives

• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

• Always maintains a safe and compliant workplace

• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries

• Perform other duties and responsibilities, as assigned

III. Qualifications

A. Required Qualifications

• High School Diploma or equivalent

• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran