Route Trainee: Path to Field Service Pro

UniFirst Careers; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

SCP training program

Career development

Company culture

Work-life balance

Inclusive culture

Job summary

UniFirst is seeking a Route Trainee in Durham, NC. This role trains you in a hands-on program while supporting deliveries, service, and route coverage. You’ll learn multiple customer accounts and prepare for a full-time Route Service Representative position, with a Monday–Friday daytime schedule and no night shifts.

You’ll build customer relationships, work safely, and gain hands-on experience in a field-based service role that offers growth opportunities within UniFirst.

Qualifications

• Must be 21+ with a valid driver’s license and a clean driving record.
• DOT requirements include a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills and ability to work independently.
• Previous experience in customer service or delivery is a plus.
• Tech-friendly and able to learn new tools to improve operations.
• Physically capable of lifting up to 50 lbs and standing long periods.

Responsibilities

• Participate in UniFirst’s Service Certificate Program to prepare for an RSR role.
• Support daily operations by loading/unloading route trucks.
• Deliver clean garments and return soiled items with timely service.
• Provide route coverage when needed to maintain service standards.
• Operate a company walk-in truck along designated routes and ensure safety.
• Work in both indoor and outdoor environments with attention to safety.
• Contribute to the Service Department’s success and customer relationships.
• Maintain a predictable Monday–Friday daytime schedule with no nights/weekends.

Skills

Driver's License

DOT Compliance

Customer Service

Delivery Experience

Tech-Savvy

Physical Stamina

Education

High school diploma, GED, or military service

Job description

UniFirst is seeking a Route Trainee in Durham, NC. This role trains you in a hands-on program while supporting deliveries, service, and route coverage. You’ll learn multiple customer accounts and prepare for a full-time Route Service Representative position, with a Monday–Friday daytime schedule and no night shifts.

You’ll build customer relationships, work safely, and gain hands-on experience in a field-based service role that offers growth opportunities within UniFirst.