Route Retail Team Lead — Coaching & Merchandising

Five Star Breaktime Solutions; Quail Hollow (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Voluntary FSA

Life insurance

Disability coverage

Charitable program support

Job summary

Five Star Breaktime Solutions is seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance.

This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class

Qualifications

• High school diploma or GED with 2 years of retail operations/merchandising or equivalent experience.
• Valid driver’s license and clean driving record.
• Able to pass drug screen and pre-employment background check.
• Able to lift 50 pounds and work along the route.

Responsibilities

• Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.
• Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.
• Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.
• Load, deliver, and merchandise beverages, snacks, coffee, and fresh food items to client locations.
• Verify orders, reconcile variances, and follow procedures to maintain delivery and inventory records.
• Execute plan-o-grams, promotions, and retail initiatives as directed by leadership.
• Replenish, rotate, and display products following FIFO standards.
• Maintain freshness and quality of perishable products with proper refrigeration.
• Clean, sanitize, and maintain vending and micro-market equipment and displays.
• Collect and reconcile cash and coin from vending and market locations with accuracy.
• Monitor product inventory, reorder items as needed, and ensure adequate stock for all accounts.
• Conduct minor equipment maintenance such as filter replacements and bulb changes.
• Maintain company vehicles in a safe condition; perform daily inspections and follow fleet policies.
• Support customer retention through excellent communication, timely service, and professionalism.
• Adhere to safety, loss prevention, and cash-handling policies.

Skills

Retail operations

Route experience

Customer service

Team coaching

Education

High school diploma or GED

Job description

Five Star Breaktime Solutions is seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance.

This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class