Route Relief Driver: Customer-Focused Delivery & Upsell

Alsco Uniforms; Casper (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver in Casper, WY. You will deliver products and pick up soiled linens on routes, while providing exceptional customer service and resolving concerns with decision-makers.

You will follow SOPs, maintain inventories, and support sales through upselling and referrals. You must hold a valid driver's license (CDL if applicable) and be 21 or older, with a clean driving record and at least 2 years in related work.

Qualifications

• Valid driver's license; CDL if applicable and 21+ years old.
• Clean driving record with no major violations.
• Excellent verbal and written English communication.
• At least 2 years in sales, customer service, delivery, or public-facing work.
• Support for other service team members as needed.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver in Casper, WY. You will deliver products and pick up soiled linens on routes, while providing exceptional customer service and resolving concerns with decision-makers.

You will follow SOPs, maintain inventories, and support sales through upselling and referrals. You must hold a valid driver's license (CDL if applicable) and be 21 or older, with a clean driving record and at least 2 years in related work.