Route Relief Driver: Customer-Centric Delivery & Upsell

Alsco Uniforms; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

EAP

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver to support our service departments by delivering products and picking up soiled linens on assigned routes. The role emphasizes outstanding customer service, proactive issue resolution, and adherence to SOPs across installations and deliveries.

The position requires 21+ years old, a valid driver's license (CDL if applicable), and a clean driving record. You will work with service, sales, and operations teams on a daily basis.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Excellent verbal and written communication skills in English.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships
• Communicate with decision-makers and proactively resolve service concerns
• Follow Service SOPs for installations, deliveries, and account management
• Maintain accurate inventories, route books, and customer files
• Handle customer payments, credits, and change orders accurately
• Upsell services, promote products, and refer leads to Sales
• Conduct daily vehicle inspections and maintain truck cleanliness
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code
• Collaborate with service, sales, and operations teams as a reliable relief driver

Skills

Customer service

Delivery

Communication

Valid Driver's License

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver to support our service departments by delivering products and picking up soiled linens on assigned routes. The role emphasizes outstanding customer service, proactive issue resolution, and adherence to SOPs across installations and deliveries.

The position requires 21+ years old, a valid driver's license (CDL if applicable), and a clean driving record. You will work with service, sales, and operations teams on a daily basis.