Service Coordinator: Schedule, Optimize Routes, Grow

Encore Fire Protection; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Purpose-Driven Work

Flexible Dress Code

People-Focused Culture

Productivity Tools

Health and Wellness

401k Match

Life Insurance

Job summary

Encore Fire Protection in the United States is seeking a Service Coordinator to join our Operations team. You’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians.

This role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales. Salary ranges from $55,000 to $85,000 per year, with opportunities for a performance-based bonus.

Qualifications

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Experience with ServiceTrade platform (training provided).
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to every interaction.
• Calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Job description

Encore Fire Protection in the United States is seeking a Service Coordinator to join our Operations team. You’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians.

This role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales. Salary ranges from $55,000 to $85,000 per year, with opportunities for a performance-based bonus.